The primary purpose of this program is to train community volunteers as well as staff and volunteers of Bermuda Red Cross in the skills needed to assist those that been impacted by crisis whether manmade or natural disaster whether at a community/neighbourhood level, national crisis /disaster or Internationally. To achieve this, we focus on the following strategic directions: operational assistance, capacity building, competence and confidence building of community members, staff and volunteers through training and live and desk top exercises to test skills, advocacy and knowledge generation and policy as well as strategy development.